Matillion incident

Investigating Issues with Maia

Resolved after 5 hours 29 minutes, affecting Designer, on October 13, 2025.

monitoring Oct 13, 2025, 01:05 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Oct 13, 2025, 08:03 AM UTC
Resolved
Oct 13, 2025, 01:32 PM UTC
Duration
5h 29m
Detected by Pingoru
Oct 13, 2025, 08:03 AM UTC

Affected components

Designer

Update timeline

  1. investigating Oct 13, 2025, 08:03 AM UTC

    We are currently investigating reports of our AI service, Maia, being unavailable in the EU region. Users may experience errors, timeouts, or no response when attempting to use Maia features.

  2. monitoring Oct 13, 2025, 01:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 13, 2025, 01:32 PM UTC

    This incident has been resolved.

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