Matillion incident

Connectivity Issues in AU1 Production

Resolved after 1 hour 21 minutes, affecting Agent Manager and Agents, on June 18, 2026.

identified Jun 18, 2026, 02:24 PM UTC

The issue has been identified and a fix is being implemented.

Started
Jun 18, 2026, 01:43 PM UTC
Resolved
Jun 18, 2026, 03:05 PM UTC
Duration
1h 21m
Detected by Pingoru
Jun 18, 2026, 01:43 PM UTC

Affected components

Agent ManagerAgents

Update timeline

  1. investigating Jun 18, 2026, 01:43 PM UTC

    We are currently investigating an issue affecting the cloud-agent-service in our AU1 production environment. The service is currently unable to authenticate with our secure credential storage system, preventing it from starting up properly.

  2. identified Jun 18, 2026, 02:24 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 18, 2026, 03:05 PM UTC

    This incident has been resolved.

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