Marvel incident

Outage of backend system supporting Marvel

Resolved after 3 hours 19 minutes, affecting Prototypes and Project Editor and 1 more, on February 20, 2024.

resolved Feb 20, 2024, 02:21 PM UTC

Due to a problem with a subsystem responsible for our processing queues we were unable to serve the application. We have failed over to an alternate system and all systems are now operational.

Started
Feb 20, 2024, 11:02 AM UTC
Resolved
Feb 20, 2024, 02:21 PM UTC
Duration
3h 19m
Detected by Pingoru
Feb 20, 2024, 11:02 AM UTC

Affected components

PrototypesProject EditorDesign syncGraphQL Platform APIDesign ToolSketch pluginBillingBlog

Update timeline

  1. investigating Feb 20, 2024, 11:02 AM UTC

    We are currently investigating this issue.

  2. identified Feb 20, 2024, 11:43 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Feb 20, 2024, 11:44 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Feb 20, 2024, 01:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 20, 2024, 02:21 PM UTC

    Due to a problem with a subsystem responsible for our processing queues we were unable to serve the application. We have failed over to an alternate system and all systems are now operational.

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