Resolved after 11 minutes, on March 23, 2026.
We experienced a temporary service disruption that affected site availability. Early findings show that some application instances became unhealthy, which placed increased pressure on the caching layer and prevented new connections from being established. The issue has been mitigated, and services are currently stable. Our engineering team is continuing a deeper investigation to identify the root cause, including reviewing application logs and system behavior. This is not yet the final summary, and further analysis is ongoing
Update timeline
- resolved Mar 24, 2026, 06:18 AM UTC
Some Neto stores displayed a "We’ll be back online shortly" message and were temporarily unavailable for approximately 9 minutes, from 3:32 PM to 3:41 PM AEST.
- postmortem Mar 24, 2026, 06:21 AM UTC
We experienced a temporary service disruption that affected site availability. Early findings show that some application instances became unhealthy, which placed increased pressure on the caching layer and prevented new connections from being established. The issue has been mitigated, and services are currently stable. Our engineering team is continuing a deeper investigation to identify the root cause, including reviewing application logs and system behavior. This is not yet the final summary, and further analysis is ongoing
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