Resolved after 2 hours, affecting Merchant Store Fronts and Control Panel, on April 16, 2026.
**Summary:** A temporary service disruption impacted storefront and cPanel availability. During this period’s, some requests could not be served, resulting in degraded platform performance. **Root Cause:** A configuration change within storefront template logic introduced inefficient processing behaviour, which caused excessive CPU and memory consumption. This led to elevated load on the caching layer and prevented the platform from serving incoming requests during the incident window. **Resolution:** The affected configuration was identified and reverted, which reduced system load and restored normal service shortly after.
Affected components
Update timeline
- investigating Apr 16, 2026, 12:53 AM UTC
We are currently investigating this issue.
- identified Apr 16, 2026, 12:56 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 16, 2026, 01:01 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 16, 2026, 02:54 AM UTC
This incident has been resolved.
- postmortem Apr 17, 2026, 05:21 AM UTC
**Summary:** A temporary service disruption impacted storefront and cPanel availability. During this period’s, some requests could not be served, resulting in degraded platform performance. **Root Cause:** A configuration change within storefront template logic introduced inefficient processing behaviour, which caused excessive CPU and memory consumption. This led to elevated load on the caching layer and prevented the platform from serving incoming requests during the incident window. **Resolution:** The affected configuration was identified and reverted, which reduced system load and restored normal service shortly after.
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