Resolved after 52 minutes, affecting Control Panel, on July 24, 2026.
On Jul 24, 2026, some customers experienced intermittent slowness across parts of the service during two short periods. Our team identified elevated traffic and processing load as the cause, took action to reduce the load, and restored stable performance. The issue is now resolved and we are continuing to monitor closely. We are taking steps to improve resilience and help prevent similar issues from recurring.
Affected components
Update timeline
- investigating Jul 24, 2026, 01:34 AM UTC
We are currently investigating reports of intermittent slowness affecting the Neto Control Panel.
- monitoring Jul 24, 2026, 01:51 AM UTC
Our team has deployed a fix and is closely monitoring the situation to ensure services return to normal.
- resolved Jul 24, 2026, 02:26 AM UTC
This incident has been resolved.
- postmortem Jul 27, 2026, 10:45 PM UTC
On Jul 24, 2026, some customers experienced intermittent slowness across parts of the service during two short periods. Our team identified elevated traffic and processing load as the cause, took action to reduce the load, and restored stable performance. The issue is now resolved and we are continuing to monitor closely. We are taking steps to improve resilience and help prevent similar issues from recurring.
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