Resolved after 2 hours 41 minutes, affecting Connect Modules, on May 31, 2026.
The issue affecting SFTP connectivity has been resolved and services are operating normally. We apologize for the disruption and appreciate your patience while we worked to resolve the issue.
Affected components
Update timeline
- investigating May 31, 2026, 10:39 PM UTC
We are currently investigating a potential service interruption affecting SFTP connections for some Neto stores. During this time, some users may experience difficulty connecting via SFTP.
- identified Jun 01, 2026, 01:06 AM UTC
We have identified an issue affecting DNS resolution for a service domain used by Neto's SFTP infrastructure. Our team is actively working with the relevant service providers to restore normal operation as quickly as possible.
- monitoring Jun 01, 2026, 01:16 AM UTC
The issue affecting SFTP connectivity has now been resolved, and SFTP services are operating normally.
- resolved Jun 01, 2026, 01:20 AM UTC
The issue affecting SFTP connectivity has been resolved and services are operating normally. We apologize for the disruption and appreciate your patience while we worked to resolve the issue.
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