Resolved after 2 hours 24 minutes, affecting Merchant Store Fronts and Control Panel, on April 22, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Merchant Store FrontsControl Panel
Update timeline
- investigating Apr 22, 2026, 01:47 AM UTC
We are currently investigating an issue causing degraded performance on some Neto stores. We are actively working to identify the root cause and restore normal performance as quickly as possible.
- identified Apr 22, 2026, 02:53 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 22, 2026, 04:02 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 22, 2026, 04:12 AM UTC
This incident has been resolved.
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