Maropost incident
Intermittent Slowness and Degraded Performance - Control Panel and Web Store
Resolved after 3 hours 48 minutes, affecting Merchant Store Fronts and Control Panel, on December 3, 2024.
The issue has been resolved, and services are operating as normal. We are continuing to monitor the situation.
Affected components
Update timeline
- investigating Dec 03, 2024, 10:52 PM UTC
We are receiving reports that some merchants are experiencing intermittent issues with control panel and website slowness and displaying a message, "We'll be back online shortly". Our Development Team are investigating now.
- identified Dec 04, 2024, 12:22 AM UTC
We have identified the issue, and our Development Team is actively working on a fix.
- monitoring Dec 04, 2024, 12:45 AM UTC
Our team has deployed a fix and is closely monitoring the situation to ensure performance returns to optimal levels. If you continue to experience any issues, please reach out to our support team.
- resolved Dec 04, 2024, 02:41 AM UTC
The issue has been resolved, and services are operating as normal. We are continuing to monitor the situation.
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