Mapbox incident

Increased Searchbox latency for eu-west-1 P95

Resolved after 8 hours 39 minutes, affecting Search, on May 13, 2025.

resolved May 14, 2025, 08:39 AM UTC

After last correction latency is back to normal. Incident report will be shared soon.

Started
May 13, 2025, 11:59 PM UTC
Resolved
May 14, 2025, 08:39 AM UTC
Duration
8h 39m
Detected by Pingoru
May 13, 2025, 11:59 PM UTC

Affected components

Search

Update timeline

  1. investigating May 13, 2025, 11:59 PM UTC

    We are currently investigating this issue.

  2. identified May 14, 2025, 12:54 AM UTC

    Bottleneck has been identified. We are increasing the capacity of the Search Box system

  3. monitoring May 14, 2025, 02:28 AM UTC

    Latency Anomaly mitigation is in-place. Latency is back to normal.

  4. monitoring May 14, 2025, 05:51 AM UTC

    Another correction/Hot fix was applied to reduce the load.

  5. resolved May 14, 2025, 08:39 AM UTC

    After last correction latency is back to normal. Incident report will be shared soon.

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