Manatal incident
Email Delivery Issue via Manatal Email (mail.manatal.com) (Manatal Inbox)
Resolved after 19 hours 49 minutes, on June 23, 2025.
Incident window: 23 June 2025, 21:25 UTC – 24 June 16:49 UTC Current status: Normal email flow restored and fully stable What happened: A technical issue with our email service provider temporarily impacted outbound and inbound messages (limited to only clients using mail.manatal.com). As a result, some customers might have experienced: - Inability to send, sync, and receive emails processed via mail.manatal.com (no impact on customers using Outlook Mail and Gmail integration) - Failure to create candidates via Job Board Connect emails Resolution A fix was applied with our provider and verified by Manatal Engineering team at 16:49 UTC on June 24, 2025. Email traffic is now processing as expected. No further disruptions have been experienced since the resolution. Next steps - We are monitoring delivery metrics to confirm sustained stability - We are working closely with our provider to ensure preventive measures are implemented We apologize for the disruption and appreciate your understanding.
Update timeline
- resolved Jun 25, 2025, 05:59 AM UTC
Incident window: 23 June 2025, 21:25 UTC – 24 June 16:49 UTC Current status: Normal email flow restored and fully stable What happened: A technical issue with our email service provider temporarily impacted outbound and inbound messages (limited to only clients using mail.manatal.com). As a result, some customers might have experienced: - Inability to send, sync, and receive emails processed via mail.manatal.com (no impact on customers using Outlook Mail and Gmail integration) - Failure to create candidates via Job Board Connect emails Resolution A fix was applied with our provider and verified by Manatal Engineering team at 16:49 UTC on June 24, 2025. Email traffic is now processing as expected. No further disruptions have been experienced since the resolution. Next steps - We are monitoring delivery metrics to confirm sustained stability - We are working closely with our provider to ensure preventive measures are implemented We apologize for the disruption and appreciate your understanding.
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