Resolved after 1 hour 25 minutes, affecting Web Application, on August 15, 2025.
Our Engineering Team deployed a permanent fix for the sign-in issue, and our customer teams have confirmed the resolution for this issue.
Affected components
Update timeline
- investigating Aug 15, 2025, 08:23 AM UTC
Our team has identified an issue causing login failures for some users under specific conditions. Our Engineering team is working on a resolution with the highest priority. We will keep you updated in 30-minute cadences on the status of the resolution.
- investigating Aug 15, 2025, 08:57 AM UTC
Our team is investigating the issue. We will continue updating you on the progress of the investigation & Estimated Time of Resolution.
- monitoring Aug 15, 2025, 09:28 AM UTC
Our Engineering Team has identified the root cause of the intermittent sign-in failures and implemented a fix. Login access has been restored for affected users. Our team is monitoring the platform to ensure a full resolution.
- resolved Aug 15, 2025, 09:48 AM UTC
Our Engineering Team deployed a permanent fix for the sign-in issue, and our customer teams have confirmed the resolution for this issue.
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