Resolved after 2 hours 32 minutes, on September 5, 2025.
Our Engineering Team & customer teams have confirmed the resolution of the issue.
Update timeline
- investigating Sep 05, 2025, 09:27 AM UTC
We are currently experiencing intermittent loading issues on Sourcing Hub for a subset of customers. Affected users may see a “Sourcing Hub Temporarily Unavailable” screen when accessing Sourcing Hub. The issue is linked to a dependency on an external service and our engineering team is actively working with our service provider to diagnose the root cause and testing fixes in staging. We’ll provide updates here every 15 minutes until the issue is resolved.
- investigating Sep 05, 2025, 09:39 AM UTC
Our team is still investigating the issue. We will continue updating you on the progress of the investigation & Estimated Time of Resolution.
- investigating Sep 05, 2025, 09:58 AM UTC
Our team is still investigating the issue. We will continue updating you on the progress of the investigation & Estimated Time of Resolution.
- investigating Sep 05, 2025, 10:21 AM UTC
Our team is still investigating the issue. We will continue updating you on the progress of the investigation & Estimated Time of Resolution.
- investigating Sep 05, 2025, 10:44 AM UTC
Our team is still investigating the issue. We will continue updating you on the progress of the investigation & Estimated Time of Resolution.
- investigating Sep 05, 2025, 11:04 AM UTC
Our team is still investigating the issue. We will continue updating you on the progress of the investigation & Estimated Time of Resolution.
- investigating Sep 05, 2025, 11:22 AM UTC
Our team is still investigating the issue. We will continue updating you on the progress of the investigation & Estimated Time of Resolution.
- identified Sep 05, 2025, 11:55 AM UTC
Our service provider identified the root cause and is implementing a fix.The Sourcing Hub is accessible again. Our team is monitoring the full resolution of the issue.
- resolved Sep 05, 2025, 12:00 PM UTC
Our Engineering Team & customer teams have confirmed the resolution of the issue.
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