Resolved after 5 hours 26 minutes, affecting Shopify, on October 17, 2025.
We have identified an issue that has caused a slow down in processing events. While all events should process successfully, some customers may experience delays in some orders and fulfillments displaying in Malomo and events reaching integrations. Our team is working to clear the queue and eliminate these delays quickly. We will share further updates as we continue to resolve the issue.
Affected components
Update timeline
- monitoring Oct 17, 2025, 06:33 PM UTC
We have identified an issue that has caused a slow down in processing events. While all events should process successfully, some customers may experience delays in some orders and fulfillments displaying in Malomo and events reaching integrations. Our team is working to clear the queue and eliminate these delays quickly. We will share further updates as we continue to resolve the issue.
- resolved Oct 18, 2025, 03:55 PM UTC
All events should be processing as normal.
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