Resolved after 3 hours 56 minutes, affecting Dashboard, on April 28, 2025.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- identified Apr 28, 2025, 03:18 PM UTC
Our team has identified an issue with slow load times in the dashboard Orders list, which is preventing orders and order history from being shown. Our team is currently working to fix this issue. No order information has been lost and all events are continuing to process as expected; the issue is only preventing the orders list from loading properly.
- monitoring Apr 28, 2025, 05:28 PM UTC
This issue has been fixed and our dashboard is now loading the orders list. Our team is continuing to monitor while our system indexes a backlog of orders to display. We expect to fully resolve this issue shortly.
- monitoring Apr 28, 2025, 05:28 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 28, 2025, 07:14 PM UTC
This incident has been resolved.
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