Make incident

Scenario executions delayed in eu1.make.celonis.com

Resolved after 1 day 1 hour, affecting eu1.make.celonis.com and eu1.make.celonis.com, on July 30, 2026.

resolved Jul 31, 2026, 11:51 AM UTC

Unexpected database load from another Make component caused a CPU spike that delayed scenario executions in eu1.make.celonis.com. This has been addressed and the zone is operating normally.

Started
Jul 30, 2026, 10:32 AM UTC
Resolved
Jul 31, 2026, 11:51 AM UTC
Duration
1d 1h
Detected by Pingoru
Jul 30, 2026, 10:32 AM UTC

Affected components

eu1.make.celonis.comeu1.make.celonis.com

Update timeline

  1. investigating Jul 30, 2026, 10:32 AM UTC

    Some scenarios in eu1.make.celonis.com may have experienced delayed starts between 11:32 and 12:06 CEST. The situation is stable and our engineers continue to work to prevent it from from reoccurring.

  2. identified Jul 30, 2026, 10:32 AM UTC

    The issue has been identified.

  3. monitoring Jul 30, 2026, 11:19 AM UTC

    eu1.make.celonis.com remains stable and scenario executions are running as expected. We are continuing to monitor the zone closely and will provide a final update once we have confirmed stability.

  4. resolved Jul 31, 2026, 11:51 AM UTC

    Unexpected database load from another Make component caused a CPU spike that delayed scenario executions in eu1.make.celonis.com. This has been addressed and the zone is operating normally.

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