Make incident
EU1 - Scenarios failing at initialization with "Failed to verify account" error
Resolved after 5 minutes, on July 22, 2026.
Between 17:29 and 17:34 CEST on 22nd of July, scenarios on the EU1 zone failed at initialization with a "Failed to verify account" error, affecting connections across all apps. Approximately 200 scenarios were automatically deactivated as a result and have since been re-enabled. We are actively working to prevent recurrence.
Update timeline
- resolved Jul 29, 2026, 02:23 PM UTC
Between 17:29 and 17:34 CEST on 22nd of July, scenarios on the EU1 zone failed at initialization with a "Failed to verify account" error, affecting connections across all apps. Approximately 200 scenarios were automatically deactivated as a result and have since been re-enabled. We are actively working to prevent recurrence.
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