Make incident

Google SSO not working

Resolved after 3 hours 59 minutes, affecting eu1.make.com and eu2.make.com and 1 more, on December 17, 2025.

monitoring Dec 17, 2025, 09:54 PM UTC

We had an issue associating users with their corresponding Google SSO IDs, which prevented users from signing in with Google from about 19:15 CET to 22:50 CET. We initially thought it could be a widespread issue with SSO, but concluded only Google was affected. We have now corrected the account associations and you should be able to sign in with Google again. It's possible that accounts created in the 20 minutes leading up to this issue were not properly associated, so if you are still affected, please reach out to our support team so we can link them manually

Started: Dec 17, 2025, 06:15 PM UTC
Resolved: Dec 17, 2025, 10:15 PM UTC
Duration: 3h 59m
Detected by Pingoru: Dec 17, 2025, 06:15 PM UTC

Affected components

eu1.make.comeu2.make.comus1.make.comus2.make.comeu1.make.celonis.comus1.make.celonis.commake.com

Update timeline

identified Dec 17, 2025, 08:31 PM UTC

We are investigating issues related to Google SSO login. If you are facing issues logging in with SSO or social logins such as "Log in with Google", you can get immediate access by clicking "Forgot password?" to define a password and log in with your email until this is resolved. We are currently working on the issue resolution.
identified Dec 17, 2025, 09:03 PM UTC

Issue has been identified and we are currently working on a recovery.
monitoring Dec 17, 2025, 09:54 PM UTC

We had an issue associating users with their corresponding Google SSO IDs, which prevented users from signing in with Google from about 19:15 CET to 22:50 CET. We initially thought it could be a widespread issue with SSO, but concluded only Google was affected. We have now corrected the account associations and you should be able to sign in with Google again. It's possible that accounts created in the 20 minutes leading up to this issue were not properly associated, so if you are still affected, please reach out to our support team so we can link them manually
resolved Dec 17, 2025, 10:15 PM UTC

Our logs and monitoring verify that the issue is now resolved.

Your product runs on more than Make

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.