Make incident

Loging to the platform is not available

Resolved after 10 hours 44 minutes, affecting eu1.make.com and eu2.make.com and 1 more, on December 19, 2025.

resolved Dec 19, 2025, 11:02 AM UTC

Backfilling of missing execution logs was successfully finished. All systems are fully operational and all executions logs should be visible in the system.

Started
Dec 19, 2025, 12:17 AM UTC
Resolved
Dec 19, 2025, 11:02 AM UTC
Duration
10h 44m
Detected by Pingoru
Dec 19, 2025, 12:17 AM UTC

Affected components

eu1.make.comeu2.make.comus1.make.comus2.make.comeu1.make.celonis.comus1.make.celonis.commake.com

Update timeline

  1. investigating Dec 19, 2025, 12:17 AM UTC

    We are experiencing issues with login to the platform. We are investigating the issue.

  2. investigating Dec 19, 2025, 12:22 AM UTC

    Webhooks and scenario executions are working fine.

  3. investigating Dec 19, 2025, 12:55 AM UTC

    Investigation of the issue is still ongoing.

  4. identified Dec 19, 2025, 01:34 AM UTC

    Issue has been identified and we are currently working on a fix.

  5. identified Dec 19, 2025, 01:57 AM UTC

    Fix has been identified. We are currently working on recovery.

  6. identified Dec 19, 2025, 02:45 AM UTC

    Recovery of the service is in progress. Login to the Make interface is working on following zones: eu1.make.com us1.make.com us2.make.com eu1.make.celonis..com us1.make.celonis.com

  7. identified Dec 19, 2025, 02:48 AM UTC

    Login to Make interface on eu2.make.com restored

  8. monitoring Dec 19, 2025, 03:28 AM UTC

    Service is restored. We are currently backfilling execution logs from the window of 1:00 CET – 4:30 CET. While core functionality is unaffected, you may notice a delay in log visibility for that specific timeframe as processing continues.

  9. resolved Dec 19, 2025, 11:02 AM UTC

    Backfilling of missing execution logs was successfully finished. All systems are fully operational and all executions logs should be visible in the system.

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