Mailjet incident
Delays in emails processing and general app.mailjet.com login issues
Resolved after 7 hours 43 minutes, affecting Mailjet App and Website (Mailjet.com) and 1 more, on September 30, 2025.
The incident has been resolved. Any missing statistics during the incident haven't been lost and will show up in the statistics page later today.
Affected components
Update timeline
- investigating Sep 30, 2025, 10:21 AM UTC
We are currently investigating an issue impacting email processing along with app.mailjet.com login issues, reflecting into "wrong password" errors.
- investigating Sep 30, 2025, 10:36 AM UTC
We are continuing to investigate this issue.
- identified Sep 30, 2025, 11:12 AM UTC
We have identified the root cause of the issue. While we are working on getting this resolved, clients will experience inability to log into app.mailjet.com as well as experience email processing delays.
- identified Sep 30, 2025, 02:54 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 30, 2025, 04:09 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 30, 2025, 05:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 30, 2025, 06:05 PM UTC
The incident has been resolved. Any missing statistics during the incident haven't been lost and will show up in the statistics page later today.
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