Log retrieval errors in the US region

Update timeline

1. investigating Jun 23, 2026, 09:14 AM UTC

   Customers using the events/logs APIs or viewing logs in the customer portal may see errors in viewing or retrieving logs. These errors are only affecting a subset of our customers.

2. identified Jun 23, 2026, 09:30 AM UTC

   The issue has been identified and a fix is being implemented.

3. identified Jun 23, 2026, 10:04 AM UTC

   We are continuing to work on a fix for this issue.

4. identified Jun 23, 2026, 10:41 AM UTC

   We are continuing to work on a fix for this issue.

5. identified Jun 23, 2026, 11:19 AM UTC

   We are continuing to work on a fix for this issue.

6. identified Jun 23, 2026, 12:07 PM UTC

   We are continuing to work on a fix for this issue.

7. identified Jun 23, 2026, 01:10 PM UTC

   We are continuing to work on a fix for this issue.

8. identified Jun 23, 2026, 02:13 PM UTC

   We are continuing to work on a fix for this issue.

9. identified Jun 23, 2026, 02:52 PM UTC

   We are continuing to work on a fix for this issue. Some customers may see log delays. Outbound processing, inbound processing, and webhook delivery are operating normally.

10. identified Jun 23, 2026, 03:25 PM UTC

    We are continuing to work on a fix for this issue. Some customers may see log delays. Outbound processing, inbound processing, and webhook delivery continue operating normally.

11. monitoring Jun 23, 2026, 03:56 PM UTC

    A fix has been implemented and we are monitoring the results.

12. resolved Jun 23, 2026, 04:09 PM UTC

    This incident has been resolved.