Resolved after 47 minutes, affecting Outbound Delivery and Inbound email processing and 1 more, on September 1, 2025.
Queues are being worked through. Normal email delivery times will resume shortly. In addition to delayed email delivery, these other parts of our system saw increased processing time as well: inbound routes, forwards, webhook delivery, and unsubscribe processing.
Affected components
Update timeline
- investigating Sep 01, 2025, 04:23 PM UTC
Email's sent from our Europe region may be experiencing increased delivery times. We are currently investigating.
- identified Sep 01, 2025, 04:25 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 01, 2025, 04:31 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 01, 2025, 04:38 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 01, 2025, 04:38 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 01, 2025, 04:53 PM UTC
Queues are being worked through. Normal email delivery times will resume shortly. In addition to delayed email delivery, these other parts of our system saw increased processing time as well: inbound routes, forwards, webhook delivery, and unsubscribe processing.
- resolved Sep 01, 2025, 05:11 PM UTC
This incident has been resolved.
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