MailChannels incident

Some Email API webhooks are delayed.

Resolved after 1 hour 8 minutes, affecting Email API, on February 20, 2026.

monitoring Feb 20, 2026, 07:30 AM UTC

During a database migration operation, a database became overloaded, resulting in the loss of Email API events. Between 22:00 and 22:45 PST, webhooks for Email API events were not sent. The issue has been corrected, and we are monitoring the affected systems.

Started
Feb 20, 2026, 06:51 AM UTC
Resolved
Feb 20, 2026, 08:00 AM UTC
Duration
1h 8m
Detected by Pingoru
Feb 20, 2026, 06:51 AM UTC

Affected components

Email API

Update timeline

  1. investigating Feb 20, 2026, 06:51 AM UTC

    We're aware of an incident that is causing some webhooks for Email API events to be delayed. We are investigating.

  2. monitoring Feb 20, 2026, 07:30 AM UTC

    During a database migration operation, a database became overloaded, resulting in the loss of Email API events. Between 22:00 and 22:45 PST, webhooks for Email API events were not sent. The issue has been corrected, and we are monitoring the affected systems.

  3. resolved Feb 20, 2026, 08:00 AM UTC

    This incident has been resolved.

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