Magensa incident

Customer Reported Connectivity Issues - researching.

Resolved after 6 days 21 hours, affecting MPPG (All versions) and Decrypt and Forward (All versions) and 1 more, on September 17, 2025.

monitoring Sep 23, 2025, 04:50 PM UTC

Issue has been resolved.

Started
Sep 17, 2025, 05:44 PM UTC
Resolved
Sep 24, 2025, 03:06 PM UTC
Duration
6d 21h
Detected by Pingoru
Sep 17, 2025, 05:44 PM UTC

Affected components

MPPG (All versions)Decrypt and Forward (All versions)Unigate

Update timeline

  1. investigating Sep 17, 2025, 05:44 PM UTC

    We are investigating reports of intermittent connectivity/processing errors at this time.

  2. monitoring Sep 17, 2025, 07:13 PM UTC

    A remedy has been implemented and we are monitoring results.

  3. monitoring Sep 23, 2025, 04:50 PM UTC

    Issue has been resolved.

  4. resolved Sep 24, 2025, 03:06 PM UTC

    This incident has been resolved.

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