M1 incident

Client Center outage

Notice Vendor's status page →

Resolved after 54 minutes, affecting Help Center, on January 9, 2026.

investigating Jan 09, 2026, 09:21 PM UTC

This incident has been resolved.

Started
Jan 09, 2026, 08:29 PM UTC
Resolved
Jan 09, 2026, 09:24 PM UTC
Duration
54m
Detected by Pingoru
Jan 09, 2026, 08:29 PM UTC

Affected components

Help Center

Update timeline

  1. investigating Jan 09, 2026, 08:29 PM UTC

    Our support tool Intercom has identified an issue causing slowness and errors within our Client Messenger tool. They are currently investigating the problem and working on a solution. In the meantime, please email [email protected].

  2. investigating Jan 09, 2026, 09:21 PM UTC

    This incident has been resolved.

  3. resolved Jan 09, 2026, 09:24 PM UTC

    This incident has been resolved.

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