Resolved after 4 days 1 hour, affecting Fixed Wireless Access Internet and Cable Broadband Internet and 1 more, on November 7, 2024.
Issue was caused by firewall blocking all outgoing DNS traffic.
Affected components
Fixed Wireless Access InternetCable Broadband InternetFiber Internet
Update timeline
- investigating Nov 07, 2024, 05:11 PM UTC
We are currently investigating this issue.
- monitoring Nov 07, 2024, 06:32 PM UTC
We have isolated the issue and have implemented a corrective fix. We are still investigating the root cause.
- resolved Nov 11, 2024, 06:26 PM UTC
This incident has been resolved.
- postmortem Nov 11, 2024, 06:26 PM UTC
Issue was caused by firewall blocking all outgoing DNS traffic.
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