Lyons Communications incident
Service interruption affecting fiber and partial fixed wireless
Resolved after 1 day 7 hours, affecting Fixed Wireless Access Internet and Fiber Internet, on August 25, 2025.
We've been able to isolate the remaining issue and all services are now restored. If you are still experiencing any issues, please give us a call or email [email protected]. We are short staffed this week, so we appriciate you patence as we work to follow up on any remaining issues.
Affected components
Update timeline
- investigating Aug 25, 2025, 08:20 AM UTC
We are currently investigating this issue.
- identified Aug 25, 2025, 04:20 PM UTC
We have been able to identify the issue and quarantine off the segment of the network that is causing service impacts. Unfortunately, a handful of our fixed wireless customers are still without service until we can further isolate the source of the issue. Thank you for your understanding as we continue to work through the remainder of the issues and fully restore all services.
- monitoring Aug 25, 2025, 05:35 PM UTC
We've been able to isolate the remaining issue and all services are now restored. If you are still experiencing any issues, please give us a call or email [email protected]. We are short staffed this week, so we appriciate you patence as we work to follow up on any remaining issues.
- resolved Aug 26, 2025, 04:18 PM UTC
Services have remained stable.
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