LuxSci incident

Email Delay Affecting Proofpoint Customers

Resolved after 3 hours 17 minutes, affecting Premium Email Filtering, on June 11, 2025.

resolved Jun 11, 2025, 09:04 PM UTC

The delay in delivery emails flowing through Proofpoint has been resolved. It may take a little while for Proofpoint to deliver all the email that was queued during this issue. No emails were lost during this issue.

Started
Jun 11, 2025, 05:47 PM UTC
Resolved
Jun 11, 2025, 09:04 PM UTC
Duration
3h 17m
Detected by Pingoru
Jun 11, 2025, 05:47 PM UTC

Affected components

Premium Email Filtering

Update timeline

  1. investigating Jun 11, 2025, 05:47 PM UTC

    You may be experiencing intermittent delays in receiving email being filtered by Proofpoint. We are aware of the delays and have a priority, escalated support ticket open with Proofpoint on this issue. We will update this notice as more information becomes available from Proofpoint.

  2. resolved Jun 11, 2025, 09:04 PM UTC

    The delay in delivery emails flowing through Proofpoint has been resolved. It may take a little while for Proofpoint to deliver all the email that was queued during this issue. No emails were lost during this issue.

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