LUMASERV incident

Packet-loss during SDN configuration changes

Resolved after 16 minutes, on March 7, 2026.

resolved Mar 10, 2026, 02:29 PM UTC

We encountered packet loss on virtual machines during a network reload in our virtualization environment when provisioning new SDN settings. The issue was resolved by March 8, 2026, 0:30. Moving forward, we will implement measures to ensure that network reloads do not cause packet loss. We will therefore announce the according maintenance frame here on the statuspage.

Started
Mar 07, 2026, 10:00 PM UTC
Resolved
Mar 07, 2026, 10:16 PM UTC
Duration
16m
Detected by Pingoru
Mar 07, 2026, 10:00 PM UTC

Update timeline

  1. resolved Mar 10, 2026, 02:29 PM UTC

    We encountered packet loss on virtual machines during a network reload in our virtualization environment when provisioning new SDN settings. The issue was resolved by March 8, 2026, 0:30. Moving forward, we will implement measures to ensure that network reloads do not cause packet loss. We will therefore announce the according maintenance frame here on the statuspage.

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