Resolved after 5 hours 56 minutes, affecting EHR/PM Integration System, on February 19, 2025.
The issue affecting Oracle (Cerner) EHR Integration has been fully resolved. Synchronization and write-backs are functioning as expected. We will continue to monitor, but no further impact is anticipated. Thank you for your patience.
Affected components
Update timeline
- investigating Feb 19, 2025, 03:34 PM UTC
We are currently experiencing an increased rate of failures in our synchronization with Oracle(Cerner) EHR. As a result, customers integrated with Cerner may encounter delays in appointment synchronization and writebacks. Our R&D team is actively investigating the issue. We will provide an update in one hour or sooner if there are any significant developments.
- identified Feb 19, 2025, 05:07 PM UTC
Oracle (Cerner) has confirmed that the problem originates from their Millennium Cloud Services, impacting their FHIR API. This may cause delays in appointment synchronization and write-backs within Luma for customers using that EHR. They're actively working on it, and we will provide updates as soon as they make them available.
- monitoring Feb 19, 2025, 06:23 PM UTC
Oracle (Cerner) has confirmed that they are now stable and we will keep monitoring the situation.
- resolved Feb 19, 2025, 09:30 PM UTC
The issue affecting Oracle (Cerner) EHR Integration has been fully resolved. Synchronization and write-backs are functioning as expected. We will continue to monitor, but no further impact is anticipated. Thank you for your patience.
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