Resolved after 1 hour 7 minutes, affecting Luma Health API and Communication Services, on May 6, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified May 06, 2025, 05:03 PM UTC
We are aware of an issue preventing appointments from being canceled and confirmed as expected. The root cause has been identified and a fix is being prepared. We will post an update in 15 minutes.
- monitoring May 06, 2025, 05:35 PM UTC
We are aware of an issue preventing appointments from being canceled and confirmed as expected. The root cause has been identified and a fix is being prepared. We're also aware of general system delays. We will post an update in 15 minutes.
- identified May 06, 2025, 05:39 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 06, 2025, 05:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 06, 2025, 06:10 PM UTC
This incident has been resolved.
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