Resolved after 2 hours 3 minutes, affecting EHR/PM Integration System, on August 19, 2025.
We identified and resolved an issue affecting appointment time sync for a small subset of customers. Between 10:31 AM and 12:40 PM EST today, some appointment reminders may have displayed incorrect times. After the fix was implemented the appointments started to get updated to the correct time. We will provide more updates soon and will proactively reach out to impacted customers.
Affected components
Update timeline
- monitoring Aug 19, 2025, 05:28 PM UTC
We identified and resolved an issue affecting appointment time sync for a small subset of customers. Between 10:31 AM and 12:40 PM EST today, some appointment reminders may have displayed incorrect times. After the fix was implemented the appointments started to get updated to the correct time. We will provide more updates soon and will proactively reach out to impacted customers.
- resolved Aug 19, 2025, 07:32 PM UTC
This incident has been resolved.
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