Resolved after 31 minutes, affecting LucidLink (North America) and LucidLink (Latin America) and 1 more, on September 26, 2025.
The issue was identified and fixed, and normal service was restored at 10:36 UTC. We continued to monitor the status following successful reports of logins, which now confirm the issue is resolved.
Affected components
Update timeline
- monitoring Sep 26, 2025, 07:44 AM UTC
Our New LucidLink webservice experienced an issue earlier today that resulted in users getting disconnected from their filespaces and not being able to log back in. We found the root cause and applied a fix. We are currently monitoring the status of the service, but users should be able to log back in and continue working.
- resolved Sep 26, 2025, 08:16 AM UTC
The issue was identified and fixed, and normal service was restored at 10:36 UTC. We continued to monitor the status following successful reports of logins, which now confirm the issue is resolved.
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