Resolved after 2 hours 26 minutes, affecting Website, on March 29, 2026.
All affected customers should now have received their credits. We sincerely apologize for the inconvenience this caused and appreciate your patience throughout. If you have any questions or are still experiencing issues related to this, please don't hesitate to reach out to our support team.
Affected components
Update timeline
- investigating Mar 29, 2026, 10:04 AM UTC
We're investigating an issue where multiple users have reported credits not appearing after purchase. Thank you for your patience.
- identified Mar 29, 2026, 10:39 AM UTC
We have identified the root cause and are working on a fix for all affected customers.
- monitoring Mar 29, 2026, 11:21 AM UTC
All affected customers should now have received their credits. We sincerely apologize for the inconvenience this caused and appreciate your patience throughout. If you have any questions or are still experiencing issues related to this, please don't hesitate to reach out to our support team.
- resolved Mar 29, 2026, 11:22 AM UTC
All affected customers should now have received their credits. We sincerely apologize for the inconvenience this caused and appreciate your patience throughout. If you have any questions or are still experiencing issues related to this, please don't hesitate to reach out to our support team.
- monitoring Mar 29, 2026, 11:41 AM UTC
We have identified a small subset of users that still haven't received their credits, and are working on a fix. Thank you for your patience.
- resolved Mar 29, 2026, 12:30 PM UTC
All affected customers should now have received their credits. We sincerely apologize for the inconvenience this caused and appreciate your patience throughout. If you have any questions or are still experiencing issues related to this, please don't hesitate to reach out to our support team.
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