Resolved after 30 minutes, on February 24, 2025.
On February 24th, 2025 at 2:30pm EST, the Loopio platform experienced a technical issue that prevented the Loopio Library from being accessed for some customers. The interruption resulted in library endpoints returning HTTP 403 permission errors for approximately 30 minutes and was caused by an unanticipated technical configuration change. The immediate resolution was achieved through reversing the configuration change which fully restored access for customers impacted. We are conducting a full investigation into the root cause of this issue. This will allow us to evaluate how to prevent problems like this in the future, and minimize the length of time a failure like this affects our customers. The Loopio team values transparency when it comes to any production issue. Your trust and confidence in Loopio is extremely important to us. If you have any questions, please don't hesitate to contact our support team.
Update timeline
- resolved Nov 25, 2025, 10:38 PM UTC
The issue should be resolved for all customers. If you notice anything not working as expected after logging out and logging back in, please reach out to our Support Team.
- postmortem Dec 10, 2025, 04:48 PM UTC
On February 24th, 2025 at 2:30pm EST, the Loopio platform experienced a technical issue that prevented the Loopio Library from being accessed for some customers. The interruption resulted in library endpoints returning HTTP 403 permission errors for approximately 30 minutes and was caused by an unanticipated technical configuration change. The immediate resolution was achieved through reversing the configuration change which fully restored access for customers impacted. We are conducting a full investigation into the root cause of this issue. This will allow us to evaluate how to prevent problems like this in the future, and minimize the length of time a failure like this affects our customers. The Loopio team values transparency when it comes to any production issue. Your trust and confidence in Loopio is extremely important to us. If you have any questions, please don't hesitate to contact our support team.
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