Lone Wolf incident
Authentisign 2.0, ZipFormPlus, and TransactionDesk Incident
Resolved after 5 hours 23 minutes, affecting Authentisign 2.0 and Transactions (TransactionDesk Edition) and 1 more, on July 1, 2025.
Microsoft made a change on their end that fixed the issue. We have confirmed that the integration between Authentisign 2.0, TransactionDesk, and ZipformPlus is now back to normal performance. We are now waiting for Microsoft to provide the root cause.
Affected components
Update timeline
- investigating Jul 01, 2025, 03:37 PM UTC
Authentisign 2.0, ZipFormPlus, and TransactionDesk performance is currently degraded due to connection issues within Azure and our Data Centers. Our engineers are currently working with Microsoft team to identify the solution. We will keep you posted.
- investigating Jul 01, 2025, 06:44 PM UTC
We implemented a workaround to restore service. We are starting to see the integrations working. We are still working with the Microsoft team on a permanent fix. We will keep you posted.
- resolved Jul 01, 2025, 09:01 PM UTC
Microsoft made a change on their end that fixed the issue. We have confirmed that the integration between Authentisign 2.0, TransactionDesk, and ZipformPlus is now back to normal performance. We are now waiting for Microsoft to provide the root cause.
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