Resolved after 6 hours 7 minutes, affecting Single Sign-On & Identity Proofing (secure.login.gov), on May 14, 2026.
In-person identity proofing is disabled while we investigate issues with one of our proofing vendors. All other services are functioning normally at this time. We will provide an update as soon as more information is available.
Affected components
Update timeline
- investigating May 14, 2026, 01:00 PM UTC
Users may be unable to enroll in in-person identity proofing at this time due to issues with one of our proofing vendors. Users may encounter timeouts or errors as they try to complete the proofing process. All other services are functioning normally at this time. We will provide an update as soon as more information is available.
- investigating May 14, 2026, 01:47 PM UTC
In-person identity proofing is disabled while we investigate issues with one of our proofing vendors. All other services are functioning normally at this time. We will provide an update as soon as more information is available.
- resolved May 14, 2026, 07:07 PM UTC
This incident has been resolved.
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