Resolved after 1 hour 24 minutes, affecting Single Sign-On & Identity Proofing (secure.login.gov), on November 13, 2024.
We are seeing some recovery for in-person identity verification services and will continue monitoring until we have confirmed full recovery.
Affected components
Update timeline
- investigating Nov 13, 2024, 09:11 PM UTC
Users may be unable to enroll in in-person identity proofing at this time due to issues with one of our proofing vendors. Users may encounter timeouts or errors as they try to complete the proofing process. All other services are functioning normally at this time. We will provide an update as soon as more information is available.
- monitoring Nov 13, 2024, 09:23 PM UTC
We are seeing some recovery for in-person identity verification services and will continue monitoring until we have confirmed full recovery.
- resolved Nov 13, 2024, 10:36 PM UTC
This incident has been resolved.
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