Resolved after 6 hours 12 minutes, affecting Single Sign-On & Identity Proofing (secure.login.gov), on August 22, 2025.
Users will be unable to go through the identity proofing process at this time due to issues with one of our proofing vendors. Users may encounter timeouts or errors as they try to complete the proofing process. All other services, including single sign-on and authentication, are functioning normally at this time. We will provide an update as soon as more information is available.
Affected components
Update timeline
- investigating Aug 22, 2025, 04:00 AM UTC
Users will be unable to go through the identity proofing process at this time due to issues with one of our proofing vendors. Users may encounter timeouts or errors as they try to complete the proofing process. All other services, including single sign-on and authentication, are functioning normally at this time. We will provide an update as soon as more information is available.
- resolved Aug 22, 2025, 10:12 AM UTC
The situation has been resolved. Identity proofing services are now available.
Your product runs on more than Login.gov
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services