Resolved after 17 hours 2 minutes, affecting Customer Support Phone Line, on September 15, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Sep 15, 2025, 08:11 PM UTC
Impact: Moderate - Customer support functionality unavailable via the contact center phone number. The Login.gov Contact Center phone number is currently unavailable and we are currently investigating. Login.gov users are able to submit help desk tickets using the online form. Login.gov will continue to function normally during this window. Partners may submit any questions or concerns through our Partner Support system: https://logingov.zendesk.com/
- identified Sep 16, 2025, 12:25 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 16, 2025, 12:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 16, 2025, 01:13 PM UTC
This incident has been resolved.
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