Resolved after 54 minutes, affecting Single Sign-On & Identity Proofing (secure.login.gov), on October 13, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 13, 2025, 05:10 PM UTC
We are currently investigating an elevated error rate with our text messaging provider. Two factor codes or phone verification codes delivered by SMS may return errors or fail to be delivered. Other two factor authentication mechanisms, such as voice codes, authenticator application (TOTP) or backup codes should be unaffected. The team is working to identify the cause and resolve it. We will provide an update here when more information is available.
- monitoring Oct 13, 2025, 05:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 13, 2025, 10:33 PM UTC
This incident has been resolved.
Your product runs on more than Login.gov
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services