Resolved after 17 hours 45 minutes, affecting Single Sign-On & Identity Proofing (secure.login.gov), on January 14, 2026.
We are continuing to investigate this issue.
Affected components
Single Sign-On & Identity Proofing (secure.login.gov)
Update timeline
- investigating Jan 14, 2026, 07:44 PM UTC
We are currently investigating an elevated error rate for text messages through Verizon. Two factor codes or phone verification codes delivered by SMS may return errors or fail to be delivered. Other two factor authentication mechanisms, such as Authenticator App (TOTP) or backup codes, should be unaffected. We are monitoring this and will post updates as available.
- investigating Jan 14, 2026, 07:44 PM UTC
We are continuing to investigate this issue.
- resolved Jan 15, 2026, 01:29 PM UTC
This incident has been resolved.
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