Partial outage for Identity Verification using passports

Resolved after 14 hours 4 minutes, affecting Single Sign-On & Identity Proofing (secure.login.gov), on March 19, 2026.

monitoring Mar 20, 2026, 12:42 PM UTC

The proofing vendor service is now available. We have re-enabled identity proofing with passports and we are monitoring the situation.

Started: Mar 19, 2026, 10:53 PM UTC
Resolved: Mar 20, 2026, 12:57 PM UTC
Duration: 14h 4m
Detected by Pingoru: Mar 19, 2026, 10:53 PM UTC

Affected components

Single Sign-On & Identity Proofing (secure.login.gov)

Update timeline

investigating Mar 19, 2026, 10:53 PM UTC

Users will be unable to proof identity at this time using passports due to issues with one of our proofing vendors. All other services are functioning normally at this time. We will provide an update as soon as more information is available.
monitoring Mar 20, 2026, 12:42 PM UTC

The proofing vendor service is now available. We have re-enabled identity proofing with passports and we are monitoring the situation.
resolved Mar 20, 2026, 12:57 PM UTC

This incident has been resolved.

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