Resolved after 1 hour 32 minutes, affecting Travel Management Platform, on March 18, 2025.
We apologise for any disruption this caused by our recent partial outage, which affected workflow and report loading. The root cause of the issue was preparatory work recently put in place for planned future upgrades, which revealed a configuration mismatch between our production and development/test environments that allowed this issue to bypass both manual and automated testing. We’ve since adjusted our test environments to align with the production configuration in question, and confirmed the issue is now correctly caught in automated tests. We are confident this class of problem is now remediated.
Affected components
Update timeline
- identified Mar 18, 2025, 09:59 PM UTC
The issue has been identified and a fix is being worked on.
- identified Mar 18, 2025, 10:14 PM UTC
Workflow loading issue has been resolved. We're investigating a secondary issue with reporting access for admins.
- monitoring Mar 18, 2025, 11:31 PM UTC
Reporting auth issue is now also resolved, we are monitoring for any further issues.
- resolved Mar 19, 2025, 12:02 AM UTC
Reporting auth issue is now also resolved, we are monitoring for any further issues.
- postmortem Mar 20, 2025, 02:01 PM UTC
We apologise for any disruption this caused by our recent partial outage, which affected workflow and report loading. The root cause of the issue was preparatory work recently put in place for planned future upgrades, which revealed a configuration mismatch between our production and development/test environments that allowed this issue to bypass both manual and automated testing. We’ve since adjusted our test environments to align with the production configuration in question, and confirmed the issue is now correctly caught in automated tests. We are confident this class of problem is now remediated.
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