LoanPro incident

SaaS/Shared Environment Access

Resolved after 58 minutes, affecting LoanPro - LMS Web Application and LoanPro - LMS API, on August 3, 2026.

resolved Aug 03, 2026, 07:46 PM UTC

Monitoring has shown that since the update at 01:05pm MDT there have been no connectivity issues for any users in the Shared Enviornment.

Started
Aug 03, 2026, 06:47 PM UTC
Resolved
Aug 03, 2026, 07:46 PM UTC
Duration
58m
Detected by Pingoru
Aug 03, 2026, 06:47 PM UTC

Affected components

LoanPro - LMS Web ApplicationLoanPro - LMS API

Update timeline

  1. investigating Aug 03, 2026, 06:58 PM UTC

    The LoanPro Shared Environment is currently experiencing connectivity issues and is unreachable for some users.

  2. monitoring Aug 03, 2026, 07:05 PM UTC

    A fix has been implemented to restore connectivity for all impacted users and we are monitoring the results.

  3. resolved Aug 03, 2026, 07:46 PM UTC

    Monitoring has shown that since the update at 01:05pm MDT there have been no connectivity issues for any users in the Shared Enviornment.

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