Litmus incident

Multiple failures due to upstream service provider

Resolved after 1 day 4 hours, affecting Litmus Application and AOL Mail (Chrome) and 1 more, on October 20, 2025.

monitoring Oct 20, 2025, 10:43 PM UTC

The upstream service provider issues have resolved. We're monitoring for any residual issues.

Started: Oct 20, 2025, 09:58 AM UTC
Resolved: Oct 21, 2025, 02:07 PM UTC
Duration: 1d 4h
Detected by Pingoru: Oct 20, 2025, 09:58 AM UTC

Affected components

Litmus ApplicationAOL Mail (Chrome)AOL Mail (Edge)Email AnalyticsApple Mail 16 (macOS 13)Apple Mail 16 Dark (macOS 13)Color Blindness (Simulated)G Suite (Chrome)G Suite (Edge)G Suite (Firefox)

Update timeline

monitoring Oct 20, 2025, 09:58 AM UTC

An upstream service provider has been experiencing problems since 08:11 UTC affecting some features. Their services are now recovering. We're monitoring for residual problems.
monitoring Oct 20, 2025, 09:58 AM UTC

We are continuing to monitor for any further issues.
identified Oct 20, 2025, 01:21 PM UTC

The upstream service provider issues are ongoing and affecting multiple other services, such as Litmus Previews and Litmus Analytics. We are attempting to fix the issue and are working with the service provider to restore functionality.
monitoring Oct 20, 2025, 10:43 PM UTC

The upstream service provider issues have resolved. We're monitoring for any residual issues.
resolved Oct 21, 2025, 02:07 PM UTC

These issues have been resolved.

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