Litmus incident

Incoming email tests are not being processed

Resolved after 1 hour 20 minutes, affecting Litmus Application, on November 1, 2024.

resolved Nov 01, 2024, 02:47 PM UTC

This has been resolved. If you sent in a test during the impacted period, it should come through once we have caught up. You can send the test again if you prefer.

Started
Nov 01, 2024, 01:27 PM UTC
Resolved
Nov 01, 2024, 02:47 PM UTC
Duration
1h 20m
Detected by Pingoru
Nov 01, 2024, 01:27 PM UTC

Affected components

Litmus Application

Update timeline

  1. investigating Nov 01, 2024, 01:27 PM UTC

    We are currently investigating errors in processing incoming email tests. If you are able to test using raw HTML, we recommend using that method in the meantime.

  2. identified Nov 01, 2024, 01:51 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 01, 2024, 02:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 01, 2024, 02:47 PM UTC

    This has been resolved. If you sent in a test during the impacted period, it should come through once we have caught up. You can send the test again if you prefer.

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