Resolved after 16 hours 29 minutes, affecting API and Dashboard, on October 20, 2025.
API and Dashboard operations returned to normal functionality. We are still monitoring an issue where a small number of digital wallet tokenizations are being declined unexpectedly.
Affected components
Update timeline
- identified Oct 20, 2025, 09:57 PM UTC
Lithic Dashboard is experiencing continued degradation and we are working on further mitigations. Due to the ongoing AWS outage we are experiencing some service degradation as a result of impact to some of our vendors: - We are still experiencing some delay in KYB status updates - Tokenizations and OTP have been processed successfully throughout the day, however some intermittent impact may have occurred due to impact to our SMS and email OTP vendors
- identified Oct 20, 2025, 11:47 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 21, 2025, 12:03 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 21, 2025, 11:38 AM UTC
API and Dashboard operations returned to normal functionality. We are still monitoring an issue where a small number of digital wallet tokenizations are being declined unexpectedly.
- resolved Oct 21, 2025, 02:26 PM UTC
This incident has been resolved.
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