Lithic incident

API not responding

Resolved after 3 hours 39 minutes, affecting API, on May 15, 2025.

monitoring May 15, 2025, 10:29 PM UTC

Issue with API calls now resolved. Transaction processing was never affected. Systems operating normally; monitoring continues.

Started: May 15, 2025, 10:10 PM UTC
Resolved: May 16, 2025, 01:50 AM UTC
Duration: 3h 39m
Detected by Pingoru: May 15, 2025, 10:10 PM UTC

Affected components

API

Update timeline

investigating May 15, 2025, 10:10 PM UTC

We are currently investigating an issue that is causing the API to not respond. We will provide an update shortly.
identified May 15, 2025, 10:15 PM UTC

The issue has been identified and a fix is being implemented.
monitoring May 15, 2025, 10:22 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring May 15, 2025, 10:29 PM UTC

Issue with API calls now resolved. Transaction processing was never affected. Systems operating normally; monitoring continues.
resolved May 16, 2025, 01:50 AM UTC

This incident has been resolved.

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