Resolved after 16 hours 23 minutes, affecting API, on September 10, 2026.
Mastercard has declared an incident affecting the delivery of a subset of chargeback records. Settlement API summaries are not yet marked "complete", but all data is present except for a small subset of missing chargeback records. Partners who have delayed chargeback records have been notified.
Affected components
Update timeline
- identified Sep 10, 2026, 09:50 PM UTC
Mastercard has declared an incident affecting the delivery of a subset of chargeback records. Settlement API summaries are not yet marked "complete", but all data is present except for a small subset of missing chargeback records. Partners who have delayed chargeback records have been notified.
- resolved Sep 11, 2026, 02:14 PM UTC
This incident has been resolved.
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